FAQ

Here you'll find answers to questions that our customers regularly ask about additional charges, types of payments, delivery services and more.

What are the delivery charges for orders from the Online Shop?

All orders up to the total sum of £49.99 will incur a delivery charge of £6.30 including VAT. Orders above this amount will qualify for free delivery, subject to our delivery terms and conditions.

Which payment methods are accepted in the Online Shop?

DCS accept the following direct debit or credit card payments;

  • American Express
  • Discover
  • MasterCard
  • Visa
DCS also accepts PayPal payments and offers an invoice option. Please note, to qualify for invoice payments the invoice option MUST be requested upon account creation. DCS also withholds the right to refuse, suspend or otherwise cancel any credit account. Please refer to out terms and conditions for further details.

How long will delivery take?

Delivery takes approximately 3 working days but may be subject to change dependent upon location and availability of items ordered. Please see our delivery terms and conditions for more information.

How secure is shopping in the Online Shop? Is my data protected?

DCS take all the necessary steps to ensure its online store is secure. For further information on how we protect your details, please see our Security and Privacy policies.

What exactly happens after ordering?

When you have completed your order with DCS you will receive a confirmation of payment that will be saved to your account as well as a purchase confirmation email to the address you provided during the registration and/or purchase process. Please keep this information for your records. You will be notified when your items have been dispatched and should receive them within 3 working days. For full delivery terms and conditions please see our delivery policy.

Do I receive an invoice for my order?

Invoices are only received by customers who have qualified for credit accounts with DCS. All other customers will receive purchase confirmation upon payment.

Can't find what you're looking for?

Please use the search function upon our store, if the items you require our friendly team of customer advisers are on hand to answer any queries you may have. To get in touch, click here.