About Us
People are the heart of our business, therefore our culture is one that provides individuals with the ability to take ownership and provide beneficial solutions to both internal and external customers alike.
2006: Foundations
DCS was founded by Gary and Jan Roberts with a mission to deliver quality facilities services to a world-class standard. Our very first cheque of £180 was reinvested into machinery to grow the business. We began by providing cleaning solutions and soft services, later expanding into electrical and plumbing.
With our first office on the Wern Industrial Estate, our team grew to include our first full-time employee, Colin Wright, and we purchased our first company vehicle — the much-loved Fiat Doblo.
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2010: Early Growth
By 2010, we had grown significantly in staff and urgently needed more space for our machinery and stock. We moved into a much larger unit on the same industrial estate.
During this period, we secured key clients and built our first long-term partnerships. Our services doubled in scope, and the team grew from just the founding group into a strong, reliable core of staff who would help shape the company’s future.
2015: Expansion
These years marked a major step forward. DCS was completely focused on growth, entering new markets and industries. We secured larger clients while continuing to support those who had been with us from the very beginning.
Our commitment to the community also grew — we supported local charities and even completed the Three Peaks Challenge for Tŷ Hafan. Service development continued, with dedicated teams established for painting and flooring. To support this expansion, we took over another full unit.
2020: Transformation
The pandemic created a complete shift in how we operated. We adapted quickly, with electrostatic spraying becoming one of our most vital services, supporting high-profile businesses and the NHS during an uncertain time. This period was a testament to the resilience and adaptability of DCS.
Even through the challenges, we bounced back stronger than ever. In 2021, we were proud to achieve Investors in People Platinum, a recognition of our commitment to our people and culture. Around the same time, we rebranded, introduced a new fleet of sign-written vans, and refurbished our offices. We expanded further, taking on a third unit, grew our team, and launched our online store — ensuring we were ready for the next stage of growth.
2025: Today & Beyond
The years have flown by, and people remain at the heart of everything we do. DCS continues to focus on building a culture of inspiration and supporting our customers to reach their full potential in safe and sustainable ways.
We are investing in people, products, processes, machinery, and AI to ensure we deliver world-class service, today and into the future.
Meet Our Team
20+
Head Office Staff
50+
Technical Operatives
150+
Cleaning Operatives
Multicultural
LGBTQ+
Women at DCS
Neurodiversity
Parents & Carers
Gary Roberts
Managing Director
Gary brings more than 25 years of experience in facilities management. He began his career with ISS before leading major contracts at Mowlem (later Carillion), building a strong track record in service delivery and operations. In 2006, he established Diverse Commercial Solutions with a vision to create a distinctive, quality-driven brand built on high standards and strong client relationships.
Sam Wright
Operations Director
Sam began his career with a three-year carpentry apprenticeship at Carillion, where he achieved his NVQ Level 3 and developed a strong foundation of practical experience within the facilities management industry. In 2008, he joined Diverse Commercial Solutions to help grow and strengthen its technical division, playing a key role in its development and now leading the department successfully.
Lloyd Randall
Operations Director
Lloyd joined DCS in 2007 while studying Sport and Physical Education at UWIC. He progressed through a variety of roles across the business before becoming Operations Director, where he now leads a team of circa 150 staff and oversees soft service related contracts across the UK. He also holds the NEBOSH General Certificate and NEBOSH Environmental qualification, along with IOSH and ILM qualifications.
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Steph Winston
Operations Director
Stephanie joined DCS in 2012 as an Office Junior, bringing valuable structure and diligence from her background in retail management. She holds a CIPD Level 3 accreditation in HR and degrees from Lampeter and Cardiff Universities. Stephanie now oversees all business support activities across the company.
Katherine Jones
Finance Director
Kath joined DCS in 2025 as Finance Director, bringing extensive experience from a range of senior finance roles. With a strong background in strategic planning, financial management, and business development, she plays a key role in supporting the company’s continued growth and stability.
Kate Wright
HR Manager
Kate returned to DCS in 2024 to lead the Operations team and oversee HR. A qualified HR professional with a strong background in management, she brings a wealth of experience and a people-focused approach. Kate plays a key role in supporting staff and ensuring the smooth running of the business.
Sophie Robins
Marketing Executive
Sophie joined the Operational Support Team in 2022, supporting administrative functions and working closely with the Clean Team, while contributing to the company’s marketing activity. She became Marketing Executive in 2026, recognised for her graphic design expertise and strategic contribution.
Roxana Mihaela Sandu
Accounts Supervisor
Roxana joined DCS in 2021 as a Finance Administrator, bringing strong knowledge of financial processes and excellent attention to detail. Her commitment to continuous learning and development enables her to deliver work to the highest standard. In 2026, she was promoted to Accounts Supervisor.
Gareth Prosser
Finance Administrator
Gareth joined the team in 2024 as a Finance Administrator. With a background in financial operations and administrative support he plays a vital role in maintaining accurate records, processing transactions, and assisting with reporting and compliance tasks.
Caroline Lottay
Finance and Payroll Administrator
Caroline joined DCS in 2025 as a Finance and Payroll Administrator, bringing a strong background in financial administration and payroll support. She plays an important role in ensuring the smooth and efficient management of the company’s financial and payroll processes.
Gareth Jones
Technical Support Manager
Gareth joined DCS in 2013 and serves as Technical Support Manager. With over 20 years of experience as a self-employed contractor, he brings strong expertise in civil works and holds a City & Guilds qualification in bricklaying. He has since gained the NEBOSH General Certificate in Health and Safety, further strengthening his technical leadership.
Lee Griffin
Technical Support Manager
Lee Griffin joined the team in 2022 as a Multi Skilled Operative in the Technical Support Department. He has developed within the company and is now part of the management team.
Prior to working for DCS, Lee had his own business.
Jack Griffin
Technical Co-Ordinator
Jack stepped into his current role in 2024 after working as one of our skilled Tech Engineers. With hands-on experience and in-depth knowledge of our systems, he now supports the Technical Team in their daily operations and contributes to projects across the business.
Maira Jones
Technical Co-ordinator
Maira joined DCS in April 2024 as an Operational Support Administrator. She works closely with all departments to ensure jobs and quotes are processed efficiently and accurately. Maira plays a vital role in keeping our operations running smoothly.
Nadine Redgers
Regional Manager
Nadine joined the team as a site based operative in 2015 and has developed within the organisation to now lead the Welsh Cleaning Division. Nadine’s extensive knowledge of the cleaning industry has brought innovative ways of working and new skills to the team
Abbey Payne
Regional Manager
Abbey joined DCS in 2021 as a mobile cleaner, supporting sites across the region. Her dedication and strong work ethic quickly stood out, leading to her promotion to Area Manager, where she now oversees operations across multiple client sites.
Catherine Randall
Cleaning Account Manager
Cath joined DCS in October 2025 as Key Cleaning Account Manager, overseeing some of the company’s largest cleaning contracts. With a wealth of industry experience and a proactive approach, she has already made a significant impact and strengthening client relationships .
Rumish Khan
Clean Team Co-ordinator
Rumish brings with him a wealth of experience across various systems and administrative duties, which will be a great asset to our operations. He will be overseeing clean jobs, ordering equipment, liaising with clients, and supporting many other key areas within the business.
